FAQ's
Looking for answers?
Our FAQ section covers common questions about our products, shipping, returns, and more. If you don’t find what you need, feel free to reach out – we’re here to help make your experience effortless and enjoyable!
Mission and Vision
What is your mission?
The mission is to produce clothing that allows you to show your love and passion for cars - and to look really stylish at the same time. If you like your product, then we have fulfilled our mission!
What if I don't find the perfect design?
Well that's no problem. Please text us, what car you want a design of and we're working to produce the perfect piece for you and put it online.
Why was Motoristiq Apparel founded?
There was no right shopping place for real enthusiasts to shop for cool merch at an appropriate price. This is why Motoristiq Apparel was founded.
Products
What products do you use?
Only the best of course! It is the mission to offer car clothing at a reasonable price. All prints are printed with OEKO-TEX® certified ink, so the clothing is good for your skin and the environment. The exact material composition is listed separately for each product.
Will there be more products and designs in the future?
Of course there will be even more designs, new products and pieces with embroidery in the future. We are constantly working on improving the designs to make them even better - for you!
Order
How can I check if my order was successfully placed?
As soon as your order is successfully placed, you will receive a confirmation email from us within the next 24 hours. Please note that this email might end up in your spam folder, so be sure to check there as well.
Do I need to create an account to place an order at Motoristiq Apparel?
No worries, you can place your order as a guest without any hassle. It’s totally up to you whether you want to sign up or not. That said, creating an account makes your ordering process a whole lot smoother!
How can I access the live tracker?
Once we’ve shipped your package, you’ll get an email with your tracking number. If you’ve completed your order with a customer account, you can also track the progress of your order by logging into your account and viewing your order details.
How do I know I'm ordering the right size?
We’ve got a size chart on each product page to help you choose the right size. We’ll also let you know if it’s a normal fit or oversized fit. For items like hats, it’s one size fits all—so you’re guaranteed to get the right fit! 🤣
Payment
What payment methods are available?
All payment options are listed in the footer of motoristiq-apparel.com. Here’s a breakdown of what’s available:
- Cards: Visa, Mastercard, Maestro, American Express
- Shop Pay, Google Pay, Apple Pay
- PayPal Express Checkout: PayPal, Credit Card
- Klarna Sofort bezahlen
- Union Pay
- EPS Überweisung, iDeal, Bancontact
We hope one of these works for you!
How can I check if my payment was successful?
Your payment was successful if you’ve received an order confirmation from us. That means everything went through, and your new stuff will be on its way soon!
Returns
How long can I return items?
Items can be returned 30 days after purchase.
What do I do if my item arrives damaged?
Please let us know as soon as possible that your items are damaged or broken. We will then solve the problem as quickly as we can. If it is a mistake on our part, we will send you the new pieces free of charge.
How can I return items?
Please contact us at info@motoristiq-apparel.com. We will try to solve the problem together. If you still want to return the items, please send them back to the address on the package. Please note, that you can only return the items once you have sent us an email.
Can all items be returned?
Yes, you can return or exchange all items. However, please make sure that the products are not damaged and that the 30-day return period is observed. Please make sure that the goods are not washed or soiled when you send them back.
Important: An exception to the exchange and return policy are items on sale or with a discount code - these cannot be returned.
Can I return 2 orders in one package?
If you have placed two orders and would like to return something from each order, please send the pieces from the different orders back in different parcels. This makes processing easier.
Shipping and delivery times
What are the shipping costs at Motoristiq Apparel?
Australia & New Zealand
Orders from €0.00 – €89.99: €9.95
Orders over €90.00: Free Shipping
Brazil
Orders from €0.00 – €89.99: €6.95
Orders over €90.00: Free Shipping
EFTA Countries (Iceland, Liechtenstein, Norway, Switzerland)
Orders from €0.00 – €99.99: €9.95
Orders over €100.00: Free Shipping
Europe
Orders from €0.00 – €84.99: €5.95
Orders over €85.00: Free Shipping
Japan
Orders from €0.00 – €89.99: €6.95
Orders over €90.00: Free Shipping
Canada
Orders from €0.00 – €89.99: €9.95
Orders over €90.00: Free Shipping
Qatar, Saudi Arabia & UAE
Orders from €0.00 – €119.95: €24.95
Orders over €120.00: Free Shipping
USA
Orders from $0.00 – $84.99: $7.95
Orders over $85.00: Free Shipping
How are the shipping costs calculated?
Shipping costs are always calculated in euros or US dollars. You’re welcome to shop in your local currency. During checkout, the prices will be converted from your currency to euros or dollars—this way, you’ll get free shipping if your order exceeds the required value for your shipping zone.
How long does shipping take?
Shipping happens within 1–3 business days, but delivery times vary by country. Here’s the breakdown:
Australia and New Zealand: 2–7 business days
Brazil: 2–5 business days
Canada and USA: 2–6 business days
Europe (all countries): 2–6 business days
Exceptions:
- Albania: 7–13 business days
- Bosnia and Herzegovina: 7–21 business days
- Iceland: 7–9 business days
- North Macedonia: 6–14 business days
- Moldova: 7–21 business days
- Monaco: 7–14 business days
- Montenegro: 7–21 business days
- San Marino: 7–14 business days
- Serbia: 8–14 business days
- Ukraine: 6–15 business days
- Vatican City: 7–9 business days
Japan: 2–5 business days
Qatar, Saudi Arabia, and UAE: 8–20 business days
Once your package is on the way, you’ll get an email with a tracking number—then it’s just a waiting game! 🎉
What should I do if my package doesn’t arrive?
In the unlikely event that your package doesn’t arrive, please reach out to us at info@motoristiq-apparel.com. We’ve got your back!
Do you deliver to parcel lockers?
Unfortunately, that's not possible. We only deliver straight to your door – it's just the easiest for both you and us.
Discount codes
Are there discount codes?
Yep, we’ve got discount codes! You’ll find them during promotions on our social media channels. Some codes are only available for a limited time, so it’s definitely worth following us to stay in the loop. 😉
Where can I use my discount code?
Once you’ve added your favorite pieces to the cart, you’ll find a promo field at checkout where you can enter your discount code. Any active codes will be shared on our social media channels during promotions. You also get a personal discount code on your birthday - so subscribe to our newsletter!
Can I apply discount codes after placing an order?
Once your order is placed, we unfortunately can’t make any changes for accounting reasons. If you forgot to use your discount code, don’t worry—you can save it for your next order in our shop! 😊
Care instructions
What care instructions should I follow?
Detailed care instructions are printed on the care label of each item. In general, a gentle approach is always best. Here are some extra tips for you:
- Wash separately the first time
- Always wash and iron inside out
- Wash with similar colors
- Don’t leave items wet for too long
- Avoid tumble drying
- Wash gently at 30–40°C (86–104°F)
Take care of your pieces, and they’ll last you a long time! 🧼✨